Exceptional Customer Experience Specialist

4 days ago


Perth, Western Australia beBeeCustomerOriented Full time $82,426 - $104,158

About this Role

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As a banking professional, you will play a key role in delivering exceptional customer experiences. You will meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.

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This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for their financial institutions. You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.

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You will have the opportunity to:

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  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions">
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience">
  • Contribute to a significant uplift in customer engagement and advocacy, and create real value for customers">
  • Actively participate in and support programs and initiatives">
  • Take responsibility to "know your customer" from a risk perspective">
  • Ensure compliance with policies and procedures">


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