Delivering Exceptional Customer Experiences

2 days ago


Perth, Western Australia beBeeCustomerExperience Full time $84,600 - $104,400
Job Overview

The Customer Experience Specialist plays a crucial role in delivering exceptional customer experiences throughout the sales and delivery journey.

Key Responsibilities:
  • Welcome customers to their vehicle by ensuring their delivery day is a delightful experience.
  • Educate customers about the features and functions of their vehicles.
  • Assist with delivery operations to ensure an exceptional customer experience.
  • Coordinate vehicle staging, host delivery appointments, and provide new owner orientations tailored to individual customer needs and comfort level.
  • Demonstrate mastery of all products and services, including local incentives for EV owners.
  • Stay informed about industry trends and best practices.
  • Collaborate with the vehicle readiness team to conduct final inspections before vehicle delivery.
  • Provide feedback to enhance departmental efficiency and promote improvements across the company.
  • Coordinate various aspects of delivery day with internal and external teams.
  • Understand and address customer concerns with professionalism and empathy.
  • Identify and overcome objections and obstacles, including charging and customer education.
  • Ensure accurate and timely delivery information is available to management.


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