Delivering Exceptional Customer Experiences

3 days ago

Perth, Western Australia beBeeCustomer Part time $60,000 - $80,000

Job Title: Customer Experience Specialist

We're seeking a highly motivated and results-driven Customer Experience Specialist to join our team in Kalgoorlie. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and ensuring customers have an outstanding experience.

You will achieve this by providing expert product knowledge, identifying customer needs, and offering tailored solutions that meet their expectations. Your ability to build strong relationships with customers will be crucial in driving sales growth and achieving business objectives.

Telstra is an iconic Australian brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're committed to providing the best experience and delivering the best tech on the best network.

In this role, you'll work in a fast-paced environment within a team focused on delivering exceptional customer experiences. You'll receive comprehensive training and support to ensure your success, including continuous learning opportunities and exclusive discounts.

About you:

  • You have excellent communication and interpersonal skills, allowing you to build strong relationships with customers and colleagues alike.
  • You are a quick learner, able to develop a deep understanding of our products and services.
  • You have a drive to achieve sales targets and KPIs, while maintaining a customer-centric approach.
  • You are passionate about staying up-to-date with industry trends and advancements.
  • You have experience in a customer-facing role, preferably in retail or sales.
  • You enjoy working in a dynamic, busy environment where no two days are the same.

We offer a range of benefits, including team performance-related commission, continuous training, exclusive discounts, and 16 weeks paid parental leave for primary and secondary carers.

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