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Customer Support Coordinator

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Melbourne, Victoria, Australia Textron Aviation Full time
{"Job Title": "Customer Support Coordinator", "Job Responsibilities": "

As a key member of our team, you will be responsible for providing exceptional customer support to owners, operators, and maintenance personnel of Textron Aviation aircraft. Your primary focus will be on resolving technical parts questions, quotes, procurement, and ordering of spare parts. You will work closely with other Textron Aviation organizations/functional areas to develop and maintain strong relationships with current and prospective customers.

Key responsibilities include:

  • Monitoring customer accounts for PAR status and performing release verification per accounting flow chart.
  • Setting up freight forwarders for international customers with the customer account team.
  • Training and guiding Sales Coordinators to ensure they have the necessary skills and knowledge to provide excellent customer support.
  • Coordinating with 1st shift and off-shift coordinators to ensure AOG orders are being monitored and meeting shipping timelines.
  • Reviewing and improving current training programs and processes to ensure they are efficient and effective.
  • Providing daily activity reports to managers and communicating with customers to identify and prioritize training needs.
  • Providing quality standards training to employees and identifying and initiating training resulting from workmanship-related issues.
", "Qualifications": "

To be successful in this role, you will need:

  • A high school education or equivalent, plus general knowledge of aircraft parts and blueprint reading.
  • At least 5 years of experience in aftermarket, customer service, or manufacturing.
  • Aircraft experience is beneficial, and SAP experience is preferred.
  • A working knowledge of US export/import regulations and trade agreements.
", "Company Overview": "Textron Aviation is a global leader in private aviation, empowering people with the freedom of flight. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success."}