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Expert Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeMaintenance Full time $120,000 - $150,000
Technical Expertise

We seek a dedicated individual to drive success for our customers, people, and planet by delivering technical expertise.

About the Role

The successful candidate will be responsible for supporting and advising the organization on safety culture, taking immediate action and communicating safety concerns related to machinery. Additionally, they will support the Service Center and Field Service teams as the overall Technical Advisor.

  • Drive safety culture by supporting and advising the organization, taking immediate action and communicating safety concerns related to machinery.
  • Support the Service Center and Field Service teams as the overall Technical Advisor.
  • Assist with complex quotes and projects in the Service Centre or Field Service.
  • Share best practices to enhance performance and competitiveness among service centers and field teams.
  • Act as the point of contact for central teams (BU): technical, products, applications—facilitating communication and providing feedback for product development.
  • Handle claims and troubleshooting for complex customer issues.
  • Support complex commissioning and optimize customer processes.
  • Visit customers as required to support their equipment.
Competence Development
  • Lead the technical competence development plan for the Service Operations team.
  • Train team members on specific technical skills, coordinating with central experts as needed.
  • Assess Field Service Engineers (FSE) and Service Center Technicians (SCT) on onsite tasks, providing guidance and additional training.
  • Support the development of senior FSEs to become Assessors.