Concierge - Front of House Expert

4 weeks ago

Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Concierge Role Overview

We are seeking a highly skilled Concierge to join our Property Division team in Brisbane. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for clients, customers, and employees.

Key Responsibilities:

  • Act as the first point of contact for visitors, deliveries, and catering to meeting rooms, ensuring phone and guest inquiries are managed in accordance with security procedures and customer service expectations.
  • Manage and facilitate all meeting room requests and bookings, including setup and reset for corporate events, while maintaining knowledge of audio-visual equipment to assist users with their requirements.
  • Maintain up-to-date internal and external contact lists, ensuring provider agreements and organisational structure and employee changes are current and correct.
  • Provide ad hoc facilities management support by closing maintenance tickets, reporting building issues, ordering office supplies, managing access passes and locker storage per security policies, and ensuring timely receipt and dispatch of parcels according to AAL procedures.

About You:

  • Previous experience in hospitality front-of-house, guest services or a similar role.
  • Excellent written and verbal communications skills, with the ability to communicate effectively and work collaboratively with diverse stakeholders.
  • A well-presented professional with strong customer service skills, a professional telephone manner, and the ability to work independently, demonstrating a proactive work ethic focused on timely and high-quality task completion through effective organization and time management.
  • Pays high attention to detail by completing tasks with thoroughness and accuracy, with an ability to quickly identify errors or inconsistencies within information.
  • Demonstrated proficiency in Microsoft Office suite and AV systems, with aptitude to learn other software applications as required.

What's on Offer:

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz:

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

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