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Concierge - Front of House Expert

1 month ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Customer Service Excellence in Action

At Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences that exceed expectations. As a Concierge, you'll play a vital role in ensuring our clients, customers, and employees feel welcome and supported from the moment they step into our premises.

We're seeking a highly skilled and customer-focused individual to join our team as a Concierge. In this role, you'll be responsible for:

  • Providing seamless customer experiences through effective communication, problem-solving, and issue resolution.
  • Managing meeting room bookings, audio-visual equipment, and facilities to ensure a smooth and efficient workflow.
  • Maintaining accurate records, updating contact lists, and ensuring provider agreements are current and correct.
  • Providing ad-hoc facilities management support, including maintenance ticket closure, reporting building issues, and ordering office supplies.

About You

  • Previous experience in hospitality, front-of-house, or a similar role.
  • Excellent written and verbal communication skills, with the ability to work collaboratively with diverse stakeholders.
  • A well-presented professional with strong customer service skills, a professional telephone manner, and the ability to work independently.
  • Demonstrated proficiency in Microsoft Office suite and AV systems, with an aptitude to learn other software applications as required.

What's On Offer

  • A dynamic and supportive work environment that values diversity and inclusion.
  • Access to over 10,000 on-demand learning resources and programs to support your career development.
  • Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
  • Initiatives to support your financial wellness, including superannuation matching, salary sacrificing, and our referral bonus scheme.

About Allianz

We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. If you're passionate about delivering exceptional customer experiences and want to be part of a team that values diversity and inclusion, we encourage you to apply.