Business Process Consultant

5 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $80,000 - $120,000

About this role

We are seeking a skilled professional to join our team as an Implementation Specialist. As a key member of our implementation team, you will play a crucial role in ensuring a seamless experience for our merchants from deal closed to account activation, onboarding, and implementation of Zeller within their business.

You will bring a deep knowledge of product to project-manage the onboarding stage of the sales process and ensure documentation of feature requests within the merchant's account with us is accurate to inform future product development and updates.

A successful Implementation Specialist will deliver an amazing onboarding experience for our merchants, accelerate the post-deal won sales cycle, aid retention and product understanding by specializing in onboarding and training, and drive efficiency in the implementation process.

Key Responsibilities:

  • Manage deals processing over $250K from close through to transacting who require implementation support.
  • Deliver training and instructions to enable merchants to meet their go-live timeline.
  • Identify and address blockers or obstacles during the implementation cycle, manage partner communication, and create strategies to improve the process.
  • Be an expert in our growing product ecosystem by keeping up-to-date with product updates and feature releases.
  • Track merchant interaction in Hubspot CRM.
  • Provide regular feedback and maintain relationships with internal teams to ensure we deliver a great product and service.

Your typical day includes:

  • Managing an implementation pipeline: Prioritize your schedule of merchant implementation passed to you through the Sales deal close workflow.
  • Implementations: Onsite or virtual consultations with merchants to support account setup, individual/team training on value and use of our products, and account optimization.
  • Team interaction: Attend and provide feedback at recurring Sales/Account Management team meetings.
  • Data entry: Configure a merchant's account and enter data within their HubSpot profile to enable future CRM and upsell opportunities.

Requirements:

  • 1+ years' experience in a customer-facing role, preferably in Customer Support.
  • Outstanding time management and the ability to learn quickly.
  • Fast problem-solving skills and excellent written/verbal communication skills.
  • An infectiously positive attitude.

Benefits:

  • A competitive salary package.
  • A balanced, progressive, and supportive work environment.
  • Excellent parental leave and other leave entitlements.
  • Endless learning and development opportunities.
  • Plenty of fun and social opportunities.

  • Business Process Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Work Perfect Full time

    Business Process Consultant (Senior & Entry Level roles) Join to apply for the Business Process Consultant (Senior & Entry Level roles) role at Work Perfect Business Process Consultant (Senior & Entry Level roles) Join to apply for the Business Process Consultant (Senior & Entry Level roles) role at Work Perfect Get AI-powered advice on this job and more...

  • Business Process Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Work Perfect Full time

    Business Process Consultant (Senior & Entry Level roles)Join to apply for the Business Process Consultant (Senior & Entry Level roles) role at Work PerfectBusiness Process Consultant (Senior & Entry Level roles)Join to apply for the Business Process Consultant (Senior & Entry Level roles) role at Work PerfectGet AI-powered advice on this job and more...

  • Business Process Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Work Perfect Full time

    Business Process Consultant (Senior & Entry Level roles)Join to apply for the Business Process Consultant (Senior & Entry Level roles) role at Work PerfectBusiness Process Consultant (Senior & Entry Level roles)Join to apply for the Business Process Consultant (Senior & Entry Level roles) role at Work PerfectGet AI-powered advice on this job and more...

  • Business Process Consultant

    1 week ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $80,000 - $120,000

    Job Title: Business Process Consultant">We are seeking a skilled professional to collaborate with business stakeholders, gather and document requirements, and translate business needs into logical, structured, and actionable requirements.">Key Responsibilities:">">Collaborate with business stakeholders to gather, analyse, and document requirements.">Break...

  • Business Process Consultant

    2 days ago

    Sydney, New South Wales, Australia Cognizant Technology Solutions Full time $100,000 - $120,000 per year

    Position Summary:The Sr. Analyst role is crucial for driving the success of our projects in the Cards & Payments and Asset & Wealth Management domains.With a focus on Requirements Gathering, BPC – Business Planning & Consolidation the candidate will work in a hybrid model, collaborating with teams to ensure seamless ServiceNow project execution.This role...

  • Business Process Consultant

    2 days ago

    Sydney, New South Wales, Australia Jobs via eFinancialCareers Full time $100,000 per year

    Position Summary:The Sr. Analyst role is crucial for driving the success of our projects in the Cards & Payments and Asset & Wealth Management domains.With a focus on Requirements Gathering, BPC - Business Planning & Consolidation the candidate will work in a hybrid model, collaborating with teams to ensure seamless ServiceNow project execution.This role...

  • Senior Business Process Consultant

    6 days ago

    Sydney, New South Wales, Australia beBeeServiceNow Full time $100,000 - $120,000

    Senior Business Process ConsultantWe are seeking an experienced Senior Business Process Consultant to join our team. As a key member of our ServiceNow practice, you will be responsible for delivering high-quality advisory, solution delivery, and client engagement services to our clients.Your primary focus will be on leveraging your deep domain knowledge in...

  • Senior Business Process Consultant

    7 days ago

    Sydney, New South Wales, Australia beBeeBusinessAnalyst Full time $85,000 - $115,000

    Business Analyst Role">This role involves designing innovative human and machine experiences using data insights to shape the future.As a Business Analyst, you will assist with identifying, developing, and deploying end-user solutions in system implementation. You will use design thinking methodologies and collaborate with clients and their teams to ensure...

  • Business Process Consultant

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time US$100,000 - US$150,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Business Process Consultant

    6 days ago

    Sydney, New South Wales, Australia beBeeService Full time $120,000 - $140,000

    Our mission is to empower businesses through intelligent automation and human-centric technology services.We collaborate with leading technology companies to provide cutting-edge solutions that transform businesses, industries, and government services.Role OverviewYou will contribute to core advisory, solution delivery, and client engagement actions as a...