Clerical Team Lead

1 week ago


Gold Coast, Queensland, Australia South Coast Radiology Full time

About the Role

South Coast Radiology is seeking a highly skilled and experienced Clerical Team Lead to join our team at our Robina practice. As a key member of our administration team, you will be responsible for leading the Radiology Administration Team and ensuring that our reception team provides a superior service to our valued patients and referring doctors.

Key Responsibilities

  • Lead the Radiology Administration Team and provide guidance and support to the reception team.
  • Manage the diary and patient data entry to ensure accurate and timely processing of patient information.
  • Develop and implement effective training programs to enhance the skills and knowledge of the reception team.
  • Ensure compliance with all radiology billing policies and procedures, including Medicare, DVA, Work Cover, and Inpatient billing.
  • Provide exceptional customer service and ensure that patients receive a high level of care and attention.
  • Collaborate with the Radiographer in Charge to ensure seamless communication and coordination between the administration and radiology teams.
  • Develop and maintain strong relationships with patients, staff, and professionals to build trust and confidence in our services.
  • Stay up-to-date with industry developments and best practices to ensure that our administration team remains at the forefront of radiology administration.
  • Other duties as directed by the Administration Services Manager, Clerical Manager, and RIC.

About You

  • Demonstrated experience in radiology administration, preferably in a leadership role.
  • Excellent leadership and communication skills to motivate and guide the reception team.
  • Strong analytical and problem-solving skills to resolve complex issues and improve processes.
  • Ability to work autonomously and as part of a collaborative team.
  • Excellent time management and organizational skills to meet targets and deadlines.
  • Commitment to ongoing learning and professional development to stay up-to-date with industry developments and best practices.

What We Offer

  • A strong culture that fosters teamwork, community, and inclusivity.
  • Opportunities for professional growth and development to enhance your skills and knowledge.
  • A comprehensive benefits package that includes paid parental leave, assistance programs, and discounted healthcare for you and your immediate family.
  • A dynamic and supportive work environment that encourages collaboration and innovation.

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