Housekeeping Team Lead

20 hours ago


Gold Coast, Queensland, Australia Village Roadshow Ltd Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Sea World Resort. As a key member of our accommodation operations team, you will be responsible for ensuring the smooth running of all housekeeping services, providing exceptional guest satisfaction, and maintaining a high level of cleanliness and organization throughout the resort.

Key Responsibilities
  • Delegate cleaning of rooms and conduct regular inspections of public areas to ensure high standards are maintained
  • Maintain supplies and laundry, and effectively roster staff on a daily basis
  • Implement training and follow up progressions to ensure staff are equipped to provide excellent guest service
  • Liaise with all departments to ensure smooth operation and superior guest service
  • Manage and coordinate the Housekeeping team, including team meetings, resource planning, recruitment, and performance reviews
Requirements
  • Previous experience in a similar role within a busy hotel is essential
  • High level of attention to detail and excellent organizational skills
  • Be physically fit, with the ability to carry, lift, bend, push, pull, stand, and twist
  • A high level of personal presentation, with excellent guest service skills
  • Proven track record in people management and development
  • Immunization for Hepatitis A&B is recommended
  • Must be available to work on any day, including weekends and school holidays
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including unlimited free entry to our theme parks, food and beverage and retail discounts, unique team member events, and opportunities for professional development.


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