Customer Service Team Lead

6 days ago


Gold Coast, Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential in a Dynamic Retail Environment

Drakes Supermarkets is a leading retail industry success story, with a strong family-owned and operated private company culture. As a key player in Australia's largest independently-owned supermarket chain, we offer exciting career opportunities for ambitious individuals.

The successful applicant will be given the autonomy to manage the department as if it were their own business, with the flexibility to tailor the store's service and product offering to meet the specific needs of local customers.

Key Responsibilities:

  • Lead a team of retail professionals to deliver exceptional customer service and drive sales growth.
  • Develop and implement effective store operations, including front-end and POS management.
  • Supervise and mentor team members to ensure excellent customer service and high-quality store presentation.
  • Collaborate with management to achieve business objectives and drive store performance.
  • Ensure accurate staff rostering and manage labor costs effectively.
  • Develop and maintain strong relationships with customers, staff, and external stakeholders.
  • Stay up-to-date with industry trends and best practices to drive business growth and improvement.

Requirements:

  • Proven experience in retail management, with a strong track record of delivering results.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Commitment to delivering exceptional customer service and driving business growth.


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