Solar - Call Centre Team Lead
6 days ago
About the Role:
We are seeking a highly skilled and experienced Call Centre Manager to lead our team at Solar States LLC. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our call centre, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- Lead and manage a team of call centre representatives to achieve sales and customer service targets
- Develop and implement effective call centre strategies to improve customer engagement and retention
- Collaborate with the sales and marketing teams to drive business growth and revenue
- Monitor and analyze call centre performance metrics to identify areas for improvement
- Provide coaching and training to team members to enhance their skills and knowledge
Requirements:
- Proven experience in a call centre management role, preferably in the solar industry
- Excellent leadership and communication skills
- Ability to analyze data and make informed decisions
- Strong customer service skills and a passion for delivering exceptional customer experiences
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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