Solar - Call Centre Team Lead

6 days ago


Gold Coast, Queensland, Australia Solar States LLC Full time

About the Role:

We are seeking a highly skilled and experienced Call Centre Manager to lead our team at Solar States LLC. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our call centre, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Lead and manage a team of call centre representatives to achieve sales and customer service targets
  • Develop and implement effective call centre strategies to improve customer engagement and retention
  • Collaborate with the sales and marketing teams to drive business growth and revenue
  • Monitor and analyze call centre performance metrics to identify areas for improvement
  • Provide coaching and training to team members to enhance their skills and knowledge

Requirements:

  • Proven experience in a call centre management role, preferably in the solar industry
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong customer service skills and a passion for delivering exceptional customer experiences

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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