Front Office Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $80,000
Guest Service Agent Role Summary

The ideal candidate will deliver exceptional guest experiences, maintain front office procedures and collaborate with other teams to meet guest expectations.

Key Responsibilities:
  • Ensure a seamless check-in and check-out process for guests
  • Provide multilingual support to guests with inquiries and requests
  • Handle reservations and guest accounts efficiently and accurately
Requirements:
  • Fluency in both English and Mandarin languages
  • Previous experience in customer service or a related field is highly preferred
  • Strong problem-solving skills and attention to detail
  • A positive attitude with excellent communication skills
Benefits Package:
  • Opportunities for career growth through training programs
  • Access to exclusive hotel deals and discounts across Australasia
  • Global benefits including international accommodation discounts and retail rewards
  • Generous leave policies and wellness support for employees
Additional Information:

Candidates should be flexible and willing to work varying shifts including weekends and public holidays.

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