Front Office Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000

Key Responsibilities:

  • Deliver exceptional guest experiences from check-in to check-out.
  • Assist Mandarin-speaking guests with smooth communication and support.
  • Handle reservations, enquiries, and guest requests with efficiency and care.
  • Ensure accuracy in guest accounts and maintain front office procedures.
  • Collaborate with housekeeping and maintenance to meet guest expectations.
Requirements
  • Fluency in both Mandarin and English (verbal and written).
  • Previous front office or customer service experience (hotel preferred).
  • Strong communication and problem-solving skills.
  • A positive, team-focused attitude with attention to detail.
  • Flexibility to work a rotating roster including weekends and public holidays.

As a member of our team, you will enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.

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