Box Office Operations Manager

2 days ago


Adelaide, South Australia Illuminate Adelaide Full time

The ideal candidate will oversee the efficient management of box office and ticketing customer service functions at Illuminate Adelaide.

This role requires dedication to event builds, venue relationships, and on-the-ground box office operations in-event, utilizing Tessitura ticketing software and related programs such as TNEW, Wordfly, and CRM management.

Key Responsibilities:

  • Ticketing Operations: Ensure seamless ticketing procedures and systems, including event builds and venue relationships.
  • Customer Service: Provide exceptional written and verbal communications to customers, ensuring timely resolutions to inquiries and concerns.
  • Time Management and Attention to Detail: Demonstrate ability to create, meet, and maintain deadlines while maintaining accuracy and attention to detail in all tasks.
  • Staff Management: Leverage experience in staff management to lead and motivate team members to achieve shared goals and objectives.
  • Arts and Entertainment Industry Knowledge: Possess a strong understanding of the arts and entertainment industry, both locally and nationally, to effectively navigate and capitalize on opportunities.
  • Autonomy and Teamwork: Proven ability to work independently and collaboratively as part of a team, fostering a culture of open communication and mutual support.

Requirements and Qualifications:

  • Dedicated experience using Tessitura ticketing software and related programs such as TNEW, Wordfly, and CRM management.
  • Excellent written and verbal communications skills.
  • Demonstrated time management and attention to detail.
  • Ability to create, meet, and maintain deadlines.
  • Staff management experience.
  • Ability to work autonomously and in a team environment.
  • Knowledge and understanding of the arts and entertainment industry - local and national.

Application Instructions:

Applicants should submit a CV and a short cover letter addressing the selection criteria via email to hello@illuminateadelaide.com, with the full name and position title in the email subject line.



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