Ticketing and Customer Service Director

4 weeks ago


Adelaide, South Australia Illuminate Adelaide Full time
Ticketing and Customer Service Manager

The Ticketing and Customer Service Manager position plays a crucial role in ensuring the smooth operation of box office and ticketing customer service functions at Illuminate Adelaide.

This role oversees a range of ticketing procedures and systems, including event builds, venue relationships, and on-the-ground box office operations in-event.

  • Ticketing Software Expertise: Dedicated experience using Tessitura ticketing software and related programs such as TNEW, Wordfly, and CRM management.
  • Effective Communication: Excellent written and verbal communication skills.
  • Time Management and Attention to Detail: Demonstrated ability to manage time effectively and maintain attention to detail.
  • Staff Management: Experience in staff management and leadership.
  • Autonomy and Teamwork: Ability to work autonomously and as part of a team.
  • Arts and Entertainment Industry Knowledge: Knowledge and understanding of the arts and entertainment industry, local and national.

To be considered for this role, please submit a CV and a short cover letter addressing the selection criteria to the email address provided, with your full name and position title in the subject line.

Illuminate Adelaide is a celebration of art, light, music, and technology, shining a light on Adelaide each July as South Australia's brightest major winter event.

This event welcomes people from all walks of life to experience a program of free and ticketed events by local, national, and international artists and companies, taking over the city's streets, laneways, and buildings to encourage city-wide exploration of all that Adelaide has to offer.



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