Ticketing and Customer Service Director
4 weeks ago
The Ticketing and Customer Service Manager position plays a crucial role in ensuring the smooth operation of box office and ticketing customer service functions at Illuminate Adelaide.
This role oversees a range of ticketing procedures and systems, including event builds, venue relationships, and on-the-ground box office operations in-event.
- Ticketing Software Expertise: Dedicated experience using Tessitura ticketing software and related programs such as TNEW, Wordfly, and CRM management.
- Effective Communication: Excellent written and verbal communication skills.
- Time Management and Attention to Detail: Demonstrated ability to manage time effectively and maintain attention to detail.
- Staff Management: Experience in staff management and leadership.
- Autonomy and Teamwork: Ability to work autonomously and as part of a team.
- Arts and Entertainment Industry Knowledge: Knowledge and understanding of the arts and entertainment industry, local and national.
To be considered for this role, please submit a CV and a short cover letter addressing the selection criteria to the email address provided, with your full name and position title in the subject line.
Illuminate Adelaide is a celebration of art, light, music, and technology, shining a light on Adelaide each July as South Australia's brightest major winter event.
This event welcomes people from all walks of life to experience a program of free and ticketed events by local, national, and international artists and companies, taking over the city's streets, laneways, and buildings to encourage city-wide exploration of all that Adelaide has to offer.
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Ticketing and Customer Service Manager
4 weeks ago
Adelaide, South Australia Illuminate Adelaide Full timeThe primary objective of this role is to oversee the efficient operation of box office and ticketing customer service functions at Illuminate Adelaide.This position will be responsible for managing a range of ticketing procedures and systems, including event builds, venue relationships, and on-the-ground box office operations in-event.Proven experience using...
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Adelaide, South Australia Illuminate Adelaide Full timeKey Responsibilities:The Ticketing and Customer Service Manager position will oversee the smooth and effective operation of box office and ticketing customer service functions. This includes managing ticketing procedures and systems, such as Tessitura, and maintaining relationships with venues.Key Skills and Qualifications:Dedicated experience using...
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