E-commerce Customer Experience Leader

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $180,000
Drive Customer Success in a Growing E-commerce Platform

At the forefront of retail innovation, we seek an exceptional leader to spearhead customer success initiatives. With our cutting-edge platform revolutionizing the online and in-store shopping experience, this is an opportunity to make a lasting impact on our customers' journeys.

Key Responsibilities:

- Develop and execute strategic plans to optimize customer experiences, fostering loyalty and driving growth.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure seamless alignment and collaboration.
- Identify and mitigate potential risks, ensuring proactive resource allocation to support customers' success.

Requirements:

- A minimum of 6 years of experience in a customer success function within e-commerce or SaaS businesses, preferably complex software or digital models.
- Proven track record of managing key accounts and delivering exceptional results.
- Strong leadership skills, with the ability to motivate and guide team members towards shared goals.
- Demonstrated expertise in providing actionable insights to inform customer journey management and integration.

What Sets Us Apart:

We offer a dynamic work environment that values learning, growth, and employee ownership. Our ESOP program ensures that all team members have a stake in our collective success, making us a true partnership built on mutual trust and respect.

Join us in shaping the future of retail and e-commerce, where innovative thinking and collaboration thrive. We look forward to welcoming a talented Customer Success Lead who shares our vision for a brighter tomorrow.

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