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Hospitality and Events Manager

1 month ago

East Fremantle, Australia Belgravia Health & Leisure Group Pty Ltd Full time

About the Role

We are seeking a highly skilled and experienced Hospitality and Events Manager to join our team at the East Fremantle Community Park. As a key member of our leadership team, you will be responsible for the overall management of the venue's hospitality operations, including front desk operations, reservations, guest services, and housekeeping.

Key Responsibilities

  • Supervise and manage all aspects of hospitality, including front desk operations, reservations, guest services, and housekeeping.
  • Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations, and providing ongoing training and development.
  • Oversee guest relations, addressing inquiries, concerns, and complaints in a timely and professional manner, aiming to exceed guest expectations.
  • Collaborate with all team members and partners to ensure seamless coordination and delivery of services to guests.
  • Coordinate reservations and optimize visitation, maximizing revenue and maintaining accurate booking records.
  • Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
  • Conduct regular inspections to ensure cleanliness, functionality, and maintenance of the venue.
  • Manage vendor relationships, negotiate contracts, and ensure quality and cost-effective service delivery.
  • Stay updated on industry trends, best practices, and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

About You

We are looking for a highly motivated and experienced hospitality professional who is passionate about delivering exceptional customer service and creating memorable guest experiences. You will have a strong background in hospitality management, with experience in leading and motivating teams, managing operations, and driving revenue growth.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.