Hospitality and Events Manager
2 weeks ago
About the Role
We are seeking a highly motivated and experienced Hospitality and Events Manager to join our team at the East Fremantle Community Park. As a key member of our leadership team, you will be responsible for the overall management of the venue's hospitality operations, including front desk operations, reservations, guest services, and housekeeping.
Key Responsibilities
- Supervise and manage all aspects of hospitality, including front desk operations, reservations, guest services, and housekeeping.
- Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations, and providing ongoing training and development.
- Oversee guest relations, addressing inquiries, concerns, and complaints in a timely and professional manner, aiming to exceed guest expectations.
- Collaborate with all team members and partners to ensure seamless coordination and delivery of services to guests.
- Coordinate reservations and optimize visitation, maximizing revenue and maintaining accurate booking records.
- Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
- Conduct regular inspections to ensure cleanliness, functionality, and maintenance of the venue.
- Manage vendor relationships, negotiate contracts, and ensure quality and cost-effective service delivery.
- Stay updated on industry trends, best practices, and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.
About You
We are looking for a customer-centric leader with a passion for delivering outstanding customer service and creating memorable guest experiences. You will have a strong background in hospitality management, particularly in restaurant or functions and events, and be knowledgeable about hospitality industry trends, best practices, and regulations.
What We Offer
As a member of our team, you will have the opportunity to work in a dynamic and growing organization, with a focus on delivering exceptional customer experiences. You will be part of a team that is passionate about making a difference in the community, and you will have the chance to develop your skills and career in a supportive and collaborative environment.
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