Lounge Host

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $95,000 - $115,000

Job Summary

We are seeking a skilled Lounge Attendant to join our team. As a Lounge Attendant, you will be responsible for delivering exceptional customer service to lounge guests, ensuring a warm and inviting experience in a fast-paced airport environment.

Main Responsibilities:

  • Greet guests warmly upon arrival, verify access entitlements, and manage lounge check-in efficiently.
  • Support lounge staff by providing real-time feedback and escalating service issues where needed.
  • Contribute to a positive and collaborative team culture through daily interactions and a solution-focused mindset.
  • Identify and communicate training needs to ensure continuous service improvement.
  • Represent the brand with integrity, professionalism, and a focus on service excellence.
  • Respond to customer enquiries, complaints, or special requests, ensuring issues are resolved in a timely and empathetic manner.
  • Ensure the cleanliness, comfort, and readiness of the lounge at all times by liaising with cleaning and catering teams.
  • Provide guests with accurate flight and airport information to enhance their travel experience.
  • Assist with any disruptions or delays, ensuring guests are supported and informed in line with customer recovery guidelines.
  • Manage guest access billing inquiries accurately and ensure any discrepancies are reported and resolved.

Requirements:

  • Ability to work a rotating roster, with 24/7 availability.
  • Previous experience in customer service or hospitality, ideally in a lounge, airport, or hotel environment preferred.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends, holidays, and shift work.
  • Ability to lift and carry items up to 22kg and stand for extended periods.
  • High attention to detail and a commitment to cleanliness and hygiene.
  • Positive attitude, team player, and a passion for delivering exceptional guest service.
  • Proficiency in multiple languages is highly desirable.

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