Lounge Host

2 weeks ago

Melbourne, Victoria, Australia Compass Group Pty Limited Full time

Lounge HostWorking with a dedicated service orientated team in the Airline SectorWorking alongside two well-known reputable worldwide brandsFlexible shift work over a seven day rosterCompass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries.
We pride ourselves on the seamless delivery of five-star catering, cleaning and concierge services aligned to our partner brands.
The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet.The PositionWelcoming our guests to the lounge with engagement and warmthAssisting in the front desk daily operationsConducting guest and carrier enquiries via phone, email, or in person and making reservations and recommendationsServicing guest arrivals and departuresAchieving guest satisfaction targets and exhibiting excellent customer serviceConsistently offering exceptional guest serviceThe PersonProven experience in similar positions within a Hosting or Front Office environmentSelf-motivated and a genuine passion for hospitality and guest serviceEfficiency in learning and understanding aviation flight schedules, codes and software platforms, excellent computer skillsExcellent communication skills and the ability to work closely with all lounge team members and associated aviation companiesImpeccable time management skillsFriendly, outgoing personality and a high standard of personal presentationThe ability to act without prior authority in all matters concerning the safety, security and well-being of all guests, patrons, and staff in the absence of managementThe ability to work independently and as part of a team environmentThe BenefitsPenalty RatesTravel Allowance12 weeks of paid parental leaveAccess to a wide variety of training & developmentImmediate access to retail discounts only available with Compass Group employeesApply now or contact

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