Executive Club Lounge Host

7 days ago

Melbourne, Victoria, Australia Pan Pacific Melbourne Full time $60,000 - $80,000 per year

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

At Pan Pacific Melbourne, we pride ourselves on delivering world-class hospitality that exceeds expectations. Our Executive Club Lounge is a haven for our most discerning guests, offering personalised service, exclusive amenities, and an atmosphere of quiet elegance. The Executive Club Lounge host plays a vital role in ensuring an exceptional guest experience by providing attentive service, personalised attention, and seamless hospitality.

Key Responsibilities:

  • Greet and welcome VIP and Executive Floor guests with warmth and professionalism.
  • Provide personalised service including check-in/check-out assistance, concierge recommendations, and handling guest requests with efficiency and discretion.
  • Maintain the presentation, cleanliness, and atmosphere of the lounge at all times.
  • Oversee the food and beverage offerings, ensuring timely replenishment and high standards of quality.
  • Anticipate guest needs and proactively resolve any concerns with discretion and grace.
  • Collaborate with Front Office, Housekeeping, and Food & Beverage teams to ensure seamless service delivery.
  • Maintain up-to-date knowledge of hotel services, local attractions, and VIP guest preferences.

About You:

  • Previous experience in a 5-star hotel or luxury hospitality environment preferred.
  • Excellent interpersonal and communication skills
  • Impeccable grooming and a gracious attitude.
  • Ability to remain calm and professional under pressure.
  • Passionate about delivering memorable guest experiences.
  • Must hold a valid Victorian RSA

What we can offer you:

  • Attractive pay package
  • Complimentary dry-cleaning for uniforms
  • Hotel discounts through our global alliance program Discovery
  • 50% off food and 50% off beverages at the hotel's restaurants, bars and café
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties
  • Ongoing learning and development through our globally recognised online university accredited program in partnership with eHotelier
  • Complimentary duty meal per shift
  • Partner discounts through our Global Hotel Alliance program as well as many other great local benefits.

Pan Pacific Hotels Group is an equal opportunity employer. If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply now

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