CRM Solutions Leader

13 hours ago

Sydney, New South Wales, Australia beBeeDynamics Full time $100,000 - $150,000
Job Description

This role involves leading the implementation of Microsoft Dynamics CRM solutions across business units, ensuring seamless delivery and adoption that aligns with organisational goals. The successful candidate will be responsible for solution design, implementation and optimisation of Microsoft Dynamics CRM.

The primary focus is to translate business needs into functional specifications and work closely with technical teams for solution design and customisation. This includes configuring Dynamics CRM modules including Sales, Customer Service, Marketing and Field Service.

Another key responsibility is defining business process flows, workflows, dashboards and reports within CRM. Additionally, managing UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations is crucial.

Key Responsibilities
  • Lead end-to-end functional delivery of Microsoft Dynamics CRM projects from requirements gathering to go-live and post-implementation support.
  • Conduct workshops with business stakeholders to understand, analyse and document functional requirements.
  • Translate business needs into functional specifications and work closely with technical teams for solution design and customisation.
  • Configure Dynamics CRM modules including Sales, Customer Service, Marketing and Field Service.
  • Define business process flows, workflows, dashboards and reports within CRM.
  • Manage UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations.
  • Provide guidance and mentorship to CRM team members, including functional consultants and business analysts.
  • Collaborate with development teams to oversee integration of CRM with other business applications.
  • Monitor system performance and identify opportunities for optimisation and automation.
Required Skills and Qualifications
  • 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 CE functional roles.
  • Proven experience in leading CRM implementation and upgrade projects.
  • Strong knowledge of CRM modules (Sales, Customer Service, Marketing, Field Service).
  • Ability to map business requirements to CRM functionality effectively.
  • Experience in creating functional design documents, test scripts and training material.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.
Preferred Skills and Qualifications
  • Microsoft Dynamics 365 Functional Consultant certification(s).
  • Experience with Power Platform (Power Apps, Power Automate, Power BI).
  • Exposure to integration tools and middleware.
  • Experience in Agile or hybrid project delivery environments.
Seniority Level and Employment Type
  • Mid-Senior level
  • Full-time
Industry
  • IT Services and IT Consulting

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