Enterprise CRM Solutions Lead

4 days ago

Sydney, New South Wales, Australia beBeeDynamics Full time $110,000 - $140,000
Job Overview

We are seeking an experienced Dynamics CRM leader to take ownership of solution design, implementation, and optimisation across business units. This role requires a strong mix of functional expertise, stakeholder engagement, and leadership skills to ensure seamless delivery and adoption of CRM solutions that align with organisational goals.

  • Lead end-to-end functional delivery of Dynamics CRM projects, from requirements gathering to go-live and post-implementation support.
  • Conduct workshops with business stakeholders to understand, analyse, and document functional requirements.
  • Translate business needs into functional specifications and work closely with technical teams for solution design and customisation.
Key Responsibilities
  • Configure Dynamics CRM modules including Sales, Customer Service, Marketing, and Field Service.
  • Define business process flows, workflows, dashboards, and reports within CRM.
  • Manage UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations.
  • Provide guidance and mentorship to CRM team members, including functional consultants and business analysts.
  • Collaborate with development teams to oversee integration of CRM with other business applications.
  • Monitor system performance and identify opportunities for optimisation and automation.
  • Stay updated on Microsoft Dynamics 365 roadmap, features, and industry best practices.
Required Skills and Qualifications
  • 7+ years of experience in Dynamics CRM functional roles.
  • Proven experience in leading CRM implementation and upgrade projects.
  • Strong knowledge of CRM modules (Sales, Customer Service, Marketing, Field Service).
  • Ability to map business requirements to CRM functionality effectively.
  • Experience in creating functional design documents, test scripts, and training material.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.
Benefits
  • Opportunity to lead complex CRM projects and drive business growth.
  • Chance to collaborate with cross-functional teams and build lasting relationships.
  • Professional development and growth opportunities.

  • Transformative CRM Solution Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeSolution Full time $180,000 - $200,000

    Job Title: Dynamics 365 Solution ArchitectThe ideal candidate will have proven experience as a Solution Architect, preferably on Microsoft Dynamics 365 CRM transformation projects. They should have a deep understanding of MSCRM modules and strong background in solution design, system integration (Azure, Power Platform, APIs), and data migration...

  • Crm Platform Tech Lead

    2 days ago

    Sydney, New South Wales, Australia Insurance & Care Nsw Full time

    Sydney CBD Experience in CRM Technology Platform solution/design/Salesforce executionExperience with architecture, design, development and leading technical teamsPermanent Role salary of $ 167,527 negotiable based on skill & experience About the Role Provide technical leadership and Governance for Customer Relationship Platform (CRM) - Salesforce...

  • Dynamics CRM Solution Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeMicrosoft Full time $100,000 - $120,000

    Job OpportunityWe are seeking a skilled professional to take ownership of the solution design, implementation, and optimization of Microsoft Dynamics CRM across business units.This role requires a strong mix of functional expertise, stakeholder engagement, and leadership skills to ensure seamless delivery and adoption of CRM solutions that align with...

  • Senior Technical Lead for CRM Solutions

    3 days ago

    Sydney, New South Wales, Australia beBeeEngineering Full time $180,000 - $200,000

    Job TitleWe are seeking a skilled Engineering Manager to lead our CRM Enablement engineering team. As a key member of our technology team, you will be responsible for designing, delivering and operating our customer CRM platform (Salesforce) – enabling hundreds of agents to provide exceptional service to our customers.Lead and manage a high-performing team...

  • CRM Platform Tech Lead

    2 days ago

    Sydney, New South Wales, Australia insurance & care NSW Full time

    Sydney CBDExperience in CRM Technology Platform solution/design/Salesforce executionExperience with architecture, design, development and leading technical teamsPermanent Role | salary of $ 167,527 negotiable based on skill & experienceAbout the RoleProvide technical leadership and Governance for Customer Relationship Platform (CRM) – Salesforce platforms....

  • CRM Platform Tech Lead

    2 days ago

    Sydney, New South Wales, Australia insurance & care NSW Full time

    Sydney CBDExperience in CRM Technology Platform solution/design/Salesforce executionExperience with architecture, design, development and leading technical teamsPermanent Role | salary of $ 167,527 negotiable based on skill & experienceAbout the RoleProvide technical leadership and Governance for Customer Relationship Platform (CRM) – Salesforce platforms....

  • PEGA Enterprise Solution Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeArchitect Full time $160,000 - $240,000

    Job Title: PEGA ArchitectThis is an exciting opportunity to lead the design and implementation of scalable BPM/CRM solutions for large-scale programs.Pega Certified Lead System Architect (LSA) certification is a must with 5+ years of hands-on experience in PRPC architecture, rule resolution, data modeling, and layered application design.A strong...

  • Technical Lead

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Job DescriptionWe are seeking an experienced technical leader to provide functional and technical leadership for our Customer Relationship Management (CRM) platform. The ideal candidate will have extensive experience in CRM technology, architecture, design, development, and leading technical teams.The successful candidate will be responsible for providing...

  • Senior Microsoft Dynamics CRM Developer and Solution Architect

    3 days ago

    Sydney, New South Wales, Australia beBeeSolution Full time $180,000 - $200,000

    Job TitleSenior Microsoft Dynamics CRM Developer and Solution Architect is a highly sought-after position in the industry. The ideal candidate will have extensive experience in designing, implementing, and configuring Microsoft Dynamics 365 CRM solutions to meet business requirements. Job DescriptionLead the overall solution design and architecture for...

  • Enterprise Solutions Architect

    2 hours ago

    Sydney, New South Wales, Australia beBeeSolution Full time $140,000 - $150,000

    Customer Data Platforms ArchitectWe are seeking a Customer Data Platforms Architect to lead the strategic design and evolution of our customer data platforms.This role is central to how we deliver personalisation at scale, drive data integrity, and enable seamless integration across marketing, sales, and service journeys.Architect the end-to-end customer and...