Executive Business Liaison

2 days ago

Melbourne, Victoria, Australia beBeeAccountManagement Full time $90,000 - $120,000

We are currently looking for a seasoned professional to fill the role of Account Manager, joining our dynamic Operations team based in Melbourne. The ideal candidate will have an impressive track record of excellent attention to detail and adaptability in fast-paced environments.

The Account Manager serves as the primary liaison within the Facilities Management Team to ensure that all aspects of internal procedures meet client service level agreements and KPI's while ensuring that all internal team members are fully aware and have the necessary resources for completion.

The incumbent is also the primary representative for day-to-day contact with the client for performance of the contract and in the development of proposals and delivery for potential clients.

Key Responsibilities:
  • Serve as the primary point of contact for clients, ensuring all account obligations are met and fostering strong client relationships.
  • Resolve issues and conflicts efficiently while maintaining clear and open communication with clients through regular written and verbal updates to ensure client satisfaction.
  • Act as the lead liaison for developing and delivering proposals for potential solutions, managing client quote thresholds, and overseeing estimate approvals.
  • Organize and lead quarterly business reviews (QBRs) with client teams, focusing on meeting all service level agreements (SLAs).
  • Monitor service delivery performance against established metrics/KPIs, identify gaps, and implement corrective action plans to meet objectives.

Candidates must possess 2+ years equivalent work experience in an environment with similar accountabilities, proven account management experience in Facilities Management, proficiency in systems, data collection and reporting experience, technical and financial business acumen, demonstration experience developing and confidently presenting to clients, superior skills in MS Office with a focus on Excel & Power Point, and strong communications skills, both written and verbal.

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