Enterprise Technical Support Specialist

3 days ago

Perth, Western Australia beBeeTechnical Full time $80,000 - $120,000

Job Title: Enterprise Technical Support Specialist

Job Description

We are seeking a highly skilled technical support specialist to join our team in delivering secure and compliant enterprise solutions. This role involves providing level 3 support to government clients, resolving complex incidents and delivering high-quality technical service.

Key Responsibilities
  • Delivering Modern Device Management (MDM) solutions across government-aligned environments, ensuring adherence to security and compliance frameworks.
  • Administering and supporting System Center Configuration Manager (SCCM) for SOE imaging, patch management, application deployments, and detailed reporting.
  • Packaging and testing applications in compliance with government security baselines.
  • Developing PowerShell scripts and automation tools to streamline administrative tasks and system maintenance.
  • Maintaining Group Policy Objects (GPOs) and Active Directory structures in line with security standards such as ISM, Essential Eight or internal hardening requirements.
Required Skills & Qualifications
  • 3–5+ years' experience in enterprise or government IT environments providing EUC / Infrastructure support.
  • Strong expertise in Intune / Azure AD, including Conditional Access, compliance policies and secure device provisioning.
  • Proven experience with SCCM in large-scale desktop fleets.
  • Advanced PowerShell scripting and automation capabilities.
  • Experience working with government security standards (e.g. ASD Essential Eight, ISM, PSPF, SOE baselines).
  • Solid knowledge of Active Directory, GPO design and Windows 10 / 11 configuration in a secure enterprise context.
  • Application packaging skills and familiarity with enterprise change control processes.
  • Proven experience delivering level 3 support and handling escalated issues professionally.
  • Australian Citizenship (mandatory) with ability to obtain or maintain Baseline or NV1 clearance.
  • Highly desirable: prior experience supporting state or federal government departments.
Benefits
  • Exposure to secure, large-scale government environments and critical technology programs.
  • Opportunity to be part of a team delivering modern workplace solutions to public sector clients.
  • Ongoing professional development, training, and certification opportunities.
  • Collaborative engineering culture within a respected enterprise provider.
  • Trust, transform & thrive in a company leading clients on their digital transformation journeys.
About Us

We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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