IT Support Specialist

6 days ago


Melbourne, Victoria, Australia Dimension data Full time
About the Role

As a Managed Services Cross Technology Engineer, you will play a vital role in ensuring our clients' IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, restoring service to clients by managing incidents to resolution.

Key Responsibilities
  • Client Infrastructure Monitoring: Continuously monitor client infrastructure and solutions to ensure seamless operation.
  • Problem Identification and Resolution: Identify problems and errors prior to or when they occur, and investigate first-line incidents assigned to identify root causes.
  • Tech Support and Maintenance: Provide telephonic or chat support to clients when required, schedule maintenance activity windows for patching and configuration changes, and follow handover procedures for shift changes to ensure service continuity.
  • Incident Reporting and Escalation: Report and escalate incidents where necessary, ensuring efficient and comprehensive resolutions of incidents and requests.
  • Knowledge Sharing and Improvement: Update existing knowledge articles or create new ones, and identify opportunities for work optimization, including automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Requirements
  • Bachelor's Degree or Equivalent Qualification: A degree in IT/Computing or equivalent qualification, with demonstrated work experience in IT administration and monitoring services.
  • Certifications Relevant to Services Provided: Certifications relevant to services provided, such as CCNA, Microsoft Certified Azure Administrator Associate, AWS Certified Solutions Architect Associate, Veeam Certified Engineer, VMware certified Professional: Data Centre Virtualization, Zerto, pure, vxrail, Google Cloud Platform (gcp), or Oracle Cloud Infrastructure (oci).
  • Entry-Level Experience: Entry-level experience with troubleshooting and providing support required in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization.
  • Basic Knowledge of Management Agents and ITIL Processes: Basic knowledge of management agents, redundancy concepts, and products within supported technical domains, as well as basic knowledge of ITIL processes.
About the Salary

The estimated annual salary for this role is between £25,000-£35,000, depending on qualifications and experience.


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