Airport Guest Experience Specialist

5 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $70,000 - $90,000
Job Description

We are seeking a dedicated and customer-focused professional to join our team as a Guest Services Agent.

In this role, you will be responsible for providing exceptional service to our guests at the airport, ensuring their travel experience is seamless and stress-free.

You will be the first point of contact for many of our guests, and your ability to provide friendly, helpful, and empathetic support will make a significant difference in their day.

  • Assist guests with check-in, baggage handling, and flight information.
  • Rebook flights and provide support during flight disruptions and cancellations.
  • Evaluate and resolve guest complaints and concerns.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
Benefits

We offer a range of benefits to support your physical, mental, and financial well-being:

  • Generous annual leave and sick leave.
  • Free counseling and access to a wellbeing app.
  • Discounted air travel and other travel perks.
  • Hospitality, retail, and wellness discounts.
About Us

We value diversity, equity, and inclusion in all aspects of our business. We strive to create a welcoming and inclusive environment for all guests and employees.

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