Luxury Guest Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeHospitality Full time $57,000 - $81,000
Concierge Role Overview

The Concierge plays a vital role in delivering exceptional guest experiences at Pullman Brisbane Airport.

This dynamic and fast-paced environment requires the ability to maintain composure while providing outstanding customer service to various types of guests, recognizing their differing needs and expectations.

  • Key Responsibilities:
  • Welcoming and assisting guests with a high level of personal presentation and commitment to service excellence.
  • Explaining hotel facilities and anticipating guest needs.
  • Maintaining a bubbly and enthusiastic personality while working under pressure in a variety of shifts across a 7-day roster.
  • Providing exceptional attention to detail and maintaining a high standard of presentation.
  • Developing excellent verbal and written communication skills.

Requirements and Qualifications:

  • Previous experience in a similar position in a hotel, resort or retail environment.
  • Proven customer service and communication skills.
  • Ability to work a variety of shifts including weekends, evenings and public holidays.

Benefits:

  • Career progression and education assistance.

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