Customer Service Specialist

4 days ago


Elizabeth, Australia Cash Converters Full time
About the Role

We are seeking a Customer Service Specialist to join our team at Cash Converters in Elizabeth. As a key member of our retail department, you will be responsible for providing exceptional customer service and selling a diverse range of products.

Key Responsibilities:
  • Provide great customer service, answering queries and resolving issues promptly.
  • Sell a diverse range of products, including mobile phones, power tools, gaming consoles, musical instruments, and more.
  • Build long-term customer relationships, working towards meeting sales targets with your colleagues.
  • Negotiate with customers to find win-win solutions.
  • Assist customers in researching pricing and features for various stock items, differentiating our goods from competitors.
  • Introduce customers to our online offerings if we don't have what they're looking for.
About You

To succeed in this role, you'll need previous customer service experience, preferably in a similar environment. You should be friendly and welcoming, with excellent communication skills and the ability to understand customer needs.

You'll also need to think on your feet, be a natural problem solver, and enjoy getting creative with merchandising store displays and hot zones.

We're looking for someone who is willing to develop skills and knowledge in other areas of our business, so you can grow within the company.

What's on Offer

As a Customer Service Specialist, you'll enjoy:

  • Exclusive access to 'Cashies Rewards,' featuring discounts and cash-back offers from over 400 retailers.
  • A Monday-to-Saturday schedule, with no Sunday trading.
  • Real career development opportunities.
  • Ongoing quarterly store and team bonuses, plus full paid training.
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts (Bupa & HBF).
  • 30% In-store Discount.
  • Access to our Wellness Activities: Move, Munch, Money, and Mind.
Estimated Salary:

$45,000 - $60,000 per annum, depending on experience.



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