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Customer Service Ambassador

1 month ago

Elizabeth, Australia People's Choice Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Support Team as a Support Member Service Consultant. This is a flexible part-time position with variable hours, allowing you to achieve a great work-life balance.

Key Responsibilities
  • Deliver exceptional customer service by building rapport and trust with members, listening to their needs, and finding solutions to their problems.
  • Identify opportunities to promote our products and services, and refer members onto our loan specialists.
  • Navigate multiple contemporary systems and software programs to provide efficient support.
  • Contribute to a successful branch environment and be part of a dedicated team.
About You

You will be a people person who knows what it means to deliver great customer service. As a go-getter, you'll be comfortable striving towards targets and will enjoy helping our members.

We are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.

What We Offer
  • Access to a range of financial and lifestyle benefits, including exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
  • Opportunities for ongoing training, coaching, support, and career advancement.
  • Comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
  • Paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives.
About Us

Heritage and People's Choice is a 100% member-owned banking organisation, with 700,000+ members and 1,900+ employees. We exist to create a better future for our members and the communities in which they live.