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Customer Relationship Officer
2 weeks ago
Supagas is seeking a dynamic and enthusiastic Customer Service Officer to join our Brisbane office in Loganholme. This ongoing casual position involves working weekdays, Monday to Friday, with flexible start times ranging from 6am - 9am.
As a key member of our team, you will be responsible for handling high volumes of incoming calls, processing orders, and addressing customer inquiries in a professional and friendly manner.
Responsibilities- Handle inbound customer calls, process orders, and address customer inquiries
- Assist in converting incoming phone and email inquiries into Branch Sales
- Exceed customer service expectations by providing exceptional support to operations
- Address customer queries and manage accounts promptly and professionally
- Offer customers accurate product, service, and procedural information
- Ensure precise setup of new customer accounts
- Process credit card payments as needed
- Provide support to Operations and Sales teams
- Engage in web chat support
- Proven experience in an inbound call centre environment, managing high call volumes
- Familiarity with Pronto software is highly advantageous
- Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication
- Strong attention to detail
The successful candidate will undergo a pre-employment medical assessment.
Benefits- Competitive salary package
- Day hours, immediate start
- Excellent employee reward program
- Casual, full-time position
- Monday to Friday, with flexible start times
Apply now to become part of our dynamic team
