Customer Service and Store Person

3 weeks ago

Logan City, Queensland, Australia Swift Supplies Online Pty Ltd Full time
Overview

Swift Supplies requires an experienced Store Person & Customer Service team member for a casual full-time position. The successful candidate will be based at our Beenleigh, QLD location and perform a wide range of tasks including picking, packing and dispatching orders, warehouse upkeep, assisting customers via multiple channels, product suggestions, and providing excellent service. Hours are Monday to Friday, 8.00am to 4.00pm.

What can we offer you?
  • Full training and support in all of our products, processes and business areas.
  • Opportunities for growth and professional development as the company grows.
  • The chance to join an approachable and reliable team.
What can you do for us?
  • Have a strong customer service background and be approachable for all our customers.
  • A high level of competency in computer literacy including the Office Suite package (Word, Excel, Outlook).
  • Reliability is key. We must be able to trust that you will be able to work the required hours.
  • Attention to detail with all tasks and very organised.
  • A real interest in learning. We do not expect anyone to know everything about our products on day one. The desire to learn so you can best help our customers and succeed yourself is key.
Key Responsibilities
  • Pick, pack and dispatch orders
  • Manage stock in warehouse
  • Unpack and enter incoming stock
  • Answer inbound calls and email enquiries
  • Assist customers in store with purchases and suggestions
  • Enter orders into our ecommerce site
  • Liase and work with multiple courier companies
  • Manage customer support
  • Manage orders in eBay store
  • Process payments
  • Manage and enter Purchase Orders from Account Customers
  • Manage dispatch emails for order tracking notifications
  • Manage order due by dates and follow up with suppliers
  • Maintain rapport with our suppliers
  • General cleaning and maintaining warehouse and office space
Secondary Responsibilities
  • Assist with editing photos
  • Assist with editing, updating and writing product descriptions
  • Occasional generation of reports
  • Various other items based on available time, your interests and business needs (e.g. social posts, blog posts, product video creation)
Requirements
  • Strong customer service background and approachable demeanor
  • Competence with Office Suite (Word, Excel, Outlook)
  • Reliable with the ability to consistently work the required hours
  • Attention to detail and high level of organisation
  • Willingness to learn and develop product knowledge

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