Customer Support Specialist

7 days ago

Logan City, Queensland, Australia beBeeTechnical Full time $80,259 - $91,319

As a pivotal member of our IT support team, you will play a key role in driving the effectiveness of our Service Desk Team to meet service targets and provide exceptional customer service.

Job Description

This senior-level position involves guiding teammates in technical and customer service aspects. As a customer champion, delivering high-quality support is crucial for success.

Key Responsibilities:
  • Act as a customer advocate, providing seamless support to internal stakeholders and external vendors
  • Assist in coordinating hands-on support and providing training to Service Desk Analysts and customers
  • Drive a positive customer experience by resolving issues promptly and efficiently
  • Lead the logging of, communication, and resolution of major and high-severity incidents
  • Support the Service Desk Team Leader by preparing data reports and customer updates for stakeholders through formal channels
Required Skills and Qualifications:
  • Relevant tertiary or Diploma qualifications in Information Technology; Industry certifications (e.g., ITIL V4) are highly regarded
  • Excellent telephone manner, written and verbal communication skills, used to dealing with senior internal stakeholders and external vendors
  • Strong technical support and troubleshooting skills, with experience using remote desktop, call centre, and ITSM toolsets
  • Detailed knowledge of Microsoft Office and Office 365, Microsoft Windows 7 & 10, Azure AD, Intune, and Microsoft Active Directory
  • Intermediate-level skills in Microsoft Excel and exposure to other data analysis tools is desirable
  • Comprehensive understanding of provisioning and supporting desktops, laptops, mobiles, printers, and other peripherals
  • Ability to pass background checks successfully
  • Possession of a C Class Driver's Licence
Benefits:
  • A supportive culture that promotes work-life balance
  • Access to leisure centres and fitness programs
  • Corporate discounts and wellbeing initiatives

  • Customer Experience Specialist

    1 week ago

    Logan City, Queensland, Australia beBeeCustomerExperience Full time $66,000 - $90,900

    Job DescriptionWe are seeking a Customer Experience Specialist to join our team. This role involves delivering exceptional customer service and ensuring a positive experience for customers in our store.You will work closely with the team to ensure that customers receive expert advice on our products and services, and that their needs are met promptly and...

  • Retail Support Specialist

    2 weeks ago

    Logan City, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

    Job OverviewWe are seeking an experienced Store Operations Specialist to join our team. As a Store Operations Specialist, you will play a critical role in ensuring the smooth operation of our stores.Your primary responsibility will be to provide exceptional customer service and ensure that all store operations run smoothly. This includes coordinating...

  • Customer Experience Specialist

    2 weeks ago

    Logan City, Queensland, Australia Culture Kings Full time $45,000 - $60,000 per year

    Who we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail...

  • Desktop Support Specialist

    3 weeks ago

    Logan City, Queensland, Australia EIL Global Full time

    Join to apply for the Desktop Support Specialist role at EIL GlobalContinue with Google Continue with Google4 weeks ago Be among the first 25 applicantsJoin to apply for the Desktop Support Specialist role at EIL GlobalSkills:Active Directory, Desktop Support, Troubleshooting, Windows OS, Technical Support, Hardware/Software Support, IT Helpdesk,Company...

  • Part-Time Customer Service Specialist

    1 week ago

    Logan City, Queensland, Australia beBeeCustomerService Full time $45,000 - $60,000

    Job OverviewWe are seeking a skilled customer service specialist to join our team on a fixed term basis for up to six months.This is a part-time role, requiring 15 hours of work per week, including weekday evenings and weekends.The successful candidate will work across various departments, providing expert advice to customers and delivering exceptional...

  • Customer Support Professional

    1 week ago

    Logan City, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $80,000

    Job OverviewWe are seeking a skilled professional to fill the role of Customer Service Representative. The ideal candidate will be responsible for managing multiple sales inboxes, processing customer orders from emailed purchase orders and online web submissions, validating product codes, quantities, and pricing, and providing exceptional service to our...

  • Customer Support Professional

    2 weeks ago

    Logan City, Queensland, Australia beBeeCommunication Full time $60,000 - $72,000

    Customer Service Team Member RoleWe are seeking a diligent and customer-focused professional to assume the role of Customer Service Team Member. As an integral member of our customer-facing team, you will be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Deliver effective store administration in line with...

  • Support Emergency Response Specialist

    1 week ago

    Logan City, Queensland, Australia beBeeSupport Full time $54,281 - $80,417

    Job Title: Support Emergency Response SpecialistA critical role exists within our organization to support the delivery of emergency response and fire safety services across Queensland.Key ResponsibilitiesRespond to emergencies as part of a team, prioritizing public safety and adhering to protocols.Promote community education on fire safety and emergency...

  • Youth Support Specialist

    2 weeks ago

    Logan City, Queensland, Australia beBeeSupport Full time $55,000 - $73,000

    Youth Support SpecialistAs a Youth Support Coordinator, you will have the opportunity to make a positive impact on the lives of young people.About the RoleYou will work closely with at-risk students to provide one-on-one support, case management, and group programs to help them overcome barriers and stay engaged in education and training.You will identify...

  • Disability Support Specialist

    2 weeks ago

    Logan City, Queensland, Australia beBeeBehavioural Full time $90,000 - $100,000

    Job OverviewWe are seeking a dedicated Disability Support Specialist to join our team. As a Behaviour Support Practitioner, you will work closely with individuals with disabilities to provide tailored support and enhance their social connections.You will collaborate with NDIS participants, their support teams, and healthcare professionals to understand their...