Claims Management Expert
2 days ago
We are seeking a skilled Claims Management Expert to join our team. This role can be based anywhere in Australia.
Key Responsibilities:
- Provide expert guidance and support on claims issues within the team.
- Develop and implement training programs for colleagues, ensuring they receive a comprehensive introduction to claims processes.
- Manage moderate to high complexity claims, liaising with clients, insurers, and external providers to ensure effective resolution.
- Drive contract negotiations and manage client relationships, addressing service issues and preparing routine and ad hoc reports.
- Analyze data and provide actionable insights to inform business decisions.
- Build and maintain strong relationships with clients and colleagues, providing exceptional service and support.
To be successful in this role, you will need:
- Possess professional accreditation as a Tier 1 or Senior Associate member of ANZIIF.
- Hold a Diploma in Financial Services or a Bachelor's degree, with ongoing studies towards a Graduate Diploma in Financial Services.
- Demonstrate strong communication skills, both written and verbal, with the ability to adapt messages for various audiences.
- Prove experience in claims management and technical advisory roles.
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