Luxury Guest Experience Specialist

3 days ago


Sydney, New South Wales, Australia beBeeService Full time $55,000 - $73,000

Job Description

Sofitel Sydney Darling Harbour blends luxury and local culture to create exceptional guest experiences.

Our team is dedicated to delivering outstanding service, focusing on execution and efficiency.

  • Provide tailored service for VIP guests by screening Opera reports, responding to TrustYou reviews, and writing welcome cards with coordinated amenities.
  • Administer tasks for ALL members, including group reservation VIPs and long stay guests.
  • Monitor the hotel's reputation via TrustYou, addressing detractors and responding to reviews with a 70-100% response rate.
  • Communicate effectively between departments, ensuring seamless guest experiences.
  • Screen and track guests, updating preferences accordingly.
  • Alert the Guest Experience Manager of potential care guests during daily/weekly screenings.
  • Read the daily log book and memo folder, staying informed about new information.
  • Be prepared for VIP arrivals and special requests.
  • Pass messages accurately and promptly.

Key Qualifications:

  • Highly motivated with excellent attention to detail.
  • Strong communication skills.
  • Professional appearance representing our Sofitel brand.


  • Sydney, New South Wales, Australia beBeeAmbassador Part time $48,000 - $82,000

    Role SummaryWe're seeking an experienced Guest Service Agent to join our team. As the first point of contact for guests, you'll create a warm and memorable experience from check-in to check-out.Your day-to-day will involve managing bookings, handling transactions, and providing local insights to enhance each guest's stay. You'll also be a trusted support,...


  • Sydney, New South Wales, Australia beBeeGuest Full time $60,000 - $100,000

    Job Title: Guest Experience CoordinatorWe are seeking a skilled and enthusiastic professional to coordinate exceptional guest experiences by efficiently managing reservations, responding to inquiries, and ensuring seamless booking processes.About the RoleThe successful candidate will be responsible for providing exceptional customer service by processing and...


  • Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $70,000

    Guest Service AmbassadorThe Guest Service Ambassador will be responsible for delivering exceptional customer experiences, ensuring that guests' stays are memorable and enjoyable.Key Responsibilities:Be available to personally assist guests and respond promptly to their requirements in line with luxury service expectations.Ensure personalized, efficient, and...


  • Sydney, New South Wales, Australia beBeeCulturist Full time $62,500 - $87,500

    Job DescriptionWe are seeking a highly skilled Culturist to join our team and deliver exceptional guest experiences from pre-arrival to post-departure moments. This role requires expertise in local culture and heritage, providing flawless and luxurious personalised service to all guests.The Culturist will be the ambassador of the hotel, crafting memorable...


  • Sydney, New South Wales, Australia beBeeHospitality Full time $50,000 - $80,000

    Job OverviewWe are seeking an experienced professional to provide exceptional guest experiences in our luxury brand. As a key member of our team, you will be responsible for delivering outstanding service in our restaurants, bars, and lounges.The ideal candidate will have a passion for fine dining and a la carte experience, with a commitment to excellence...


  • Sydney, New South Wales, Australia beBeeGuest Full time

    Our Guest Experience SpecialistWe are seeking a highly organized and attentive individual to join our team as a Guest Experience Specialist. This role will play a pivotal part in ensuring a seamless arrival and departure experience for our guests.The successful candidate will be responsible for coordinating the day-to-day operations of the bell desk,...


  • Sydney, New South Wales, Australia beBeeService Full time $50,000 - $60,000

    At Crystalbrook Collection, we strive for exceptional guest experiences. Harnessing the spirit of wonder, we approach responsible luxury with positivity, creativity, and fun.We offer a unique boutique hotel experience in vibrant Surry Hills, near public transportation. Our team environment is supportive, valuing diversity and inclusion.You will connect with...


  • Sydney, New South Wales, Australia beBeeGuest Full time

    Job DescriptionWe are seeking a dedicated and customer-focused Guest Service Agent to join our Front Office team at Capella Sydney. In this role, you will be the first and last point of contact for our guests, delivering a warm welcome on arrival and a heartfelt farewell at departure.As a Guest Service Agent, your attentiveness, professionalism, and genuine...


  • Sydney, New South Wales, Australia beBeeRelationship Full time $90,000 - $120,000

    Guest Relations Manager Position SummaryThis role oversees a team of local culture and heritage experts to deliver exceptional, personalized service to guests. Key responsibilities include analyzing reservation procedures to ensure quality and consistency across settings.Tour guests around Capella Sydney, sharing unique insights, facts, and perspectives on...


  • Sydney, New South Wales, Australia beBeeGuestService Full time $60,000 - $85,000

    Guest Service AssociateWelcome to a unique opportunity to deliver exceptional guest experiences! We are seeking a skilled and friendly Guest Service Associate to join our team.Key Responsibilities:Greet and welcome guests with a warm, professional, and friendly demeanor.Assist guests during their stay, ensuring seamless service delivery.Provide efficient...