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Crypto Support Specialist

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Williamstown, South Australia beBeeCryptoSupport Full time $60,000 - $80,000

We are currently seeking a highly skilled and proactive Crypto Support Specialist to join our team.

This role involves providing exceptional customer service and support to our clients via various channels, including phone, live chat, and ticketing system.

As a Crypto Support Specialist, you will be responsible for:

  • Investigating and resolving customer queries in a timely and professional manner
  • Providing assistance with crypto trades, account transfers, and customer deposits
  • Working closely with customers throughout the onboarding process
  • Contacting new customers via phone for onboarding screening and new account set up
  • Assisting with customer payments and conduct authentication reviews as required

In addition to your technical skills, we are looking for someone who is proactive, has excellent communication skills, and can work well under pressure.

To succeed in this role, you will need:

  • Minimum 2 years of experience in a customer-facing role
  • Excellent problem-solving and communication skills
  • Ability to learn and adapt quickly to new environments
  • Proficient in Google and Microsoft suites
  • Previous experience with support tools such as Zendesk desirable

If you are passionate about delivering exceptional customer service and have a keen interest in cryptocurrency, we encourage you to apply for this exciting opportunity.