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Senior Customer Journey Specialist
2 weeks ago
A customer-focused leader is needed to oversee the entire customer journey, from initial inquiry to post-sales support.
- Team Leadership & Development: Lead and mentor a team of customer service specialists to provide exceptional service to a knowledgeable clientele.
- Customer Service Strategy & Process Improvement: Develop and implement policies, programs, and procedures to enhance the customer experience and ensure alignment with business objectives.
- Technical Customer Relations & After-Sales Support: Plan and implement after-sales initiatives to proactively follow up on customer satisfaction and resolve escalated issues.
Requirements include a minimum 1+ year experience in a customer service management or team leadership role, preferably in the automotive, trade, or related technical industry. Proven ability to lead, develop, and inspire a team, with excellent communication and interpersonal skills.
Key Qualifications:
- Minimum 1+ year experience in a customer service management or team leadership role
- Excellent communication and interpersonal skills
- Proven ability to lead, develop, and inspire a team
What We Offer:
- Opportunity to work with a knowledgeable clientele
- Chance to develop and implement policies, programs, and procedures to enhance the customer experience
- Collaborative and dynamic work environment
