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Efficient Defect Resolution Professional
3 weeks ago
We are seeking a proactive professional to ensure seamless defect rectification processes, delivering exceptional customer experiences in residential projects.
The ideal candidate will be under the direct report of the Customer Experience Manager and Client Quality Manager. As an integral part of our Customer Experience team, you will play a crucial role in ensuring smooth defect management across completed projects.
You will facilitate accurate, empathetic, and efficient communication with homeowners, internal stakeholders, and our construction team. Your ability to track and address reported defects proactively will ensure customers remain informed, fostering transparency and trust throughout their experience.
Your key responsibilities include building strong client relationships, identifying and addressing issues, managing defect tracking and reporting, coordinating resolution efforts, and providing regular updates on defect resolution status.
We require someone who holds relevant tertiary qualifications, has proven experience in coordinating defect processes, possesses strong communication and problem-solving skills, and thrives in a dynamic environment. If you're passionate about efficiency, love turning challenges into opportunities, and enjoy working in a fast-paced environment, this could be the ideal opportunity for you.
