Defects Administrator

2 days ago


Brisbane, Queensland, Australia Buscojobs Full time
  • Defects Administrator Customer Experience Bris...
Archerfield, Queensland Mygration Pty Ltd

Posted 9 days ago

Job Description

Location: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days

About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities
Team Leadership & Development:

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.< r>
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.< r>
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.< r>Customer Service Strategy & Process Improvement:

• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.< r>
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.< r>
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.< r>Technical Customer Relations & After-Sales Support:

• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.< r>
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.< r>
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.< r>
Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.< r>
• Proven Bachelor Degree or Equivalent.< r>
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.< r>
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.< r>
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.< r>
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.< r>
• Solid administrative skills and proficiency with CRM systems and standard office software.< r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer Burdell QLD

Burdell, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Sarina QLD

Sarina, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Atherton QLD

Atherton, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Cardwell QLD

Cardwell, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Alligator Creek, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Agnes Water, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Be The First To Know

About the latest Defects administrator customer experience brisbane Jobsin Queensland

Set Email Alert:

Job title

Location

Customer Service Reviewer Mount Isa QLD

Mount Isa, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Charters Towers, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

What Locations Can I Find These Jobs In?
#J-18808-Ljbffr

  • Brisbane, Queensland, Australia Mosaic Property Group Full time

    Defects Administrator (Customer Experience), BrisbaneAre you a proactive problem-solver with a keen eye for detail? We're looking for a Defect Administrator to be a key player in delivering exceptional customer experience while ensuring a smooth and efficient defect rectification process to our customers.ABOUT THE ROLEAs a Defects Administrator you will be...


  • Brisbane, Queensland, Australia At Full time

    Senior Contract Administrator - Relocate Toowoomba Senior Contract Administrator – High-End Commercial Projects Location: ToowoombaSalary: Up to $150,000 + SuperType: Full-time, PermanentWe're working with a leading commercial builder to secure a Senior Contract Administratorfor a portfolio of high-end commercial projects valued between $5 M–$20 M.This...


  • Brisbane, Queensland, Australia Buscojobs Full time

    Posted Tuesday 7 January 2025 at 1:00 pm | Expires Sunday 2 February 2025 at 12:59 pmAccent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands, and over 30 online platforms, our brands include Glue,...


  • Brisbane, Queensland, Australia beBeeContract Full time $90,000 - $110,000

    Key Roles in Contract ManagementThis is a key role working with major clients in the Brisbane office.Fully hands-on leadership team encouraging collaboration, excellence, and innovative thinking.Gain exposure to leading clients, enjoying opportunities often afforded to larger organisations in a nimble team environment.About This OpportunityThis is an...


  • Brisbane, Queensland, Australia Prime Build Full time

    Are you an experienced Contracts Administrator who enjoys a dynamic work environment working with blue chip clients? If so, let's talkWhat's exciting about this role?·This role is based in our Brisbane, QLD Office·Have access to a hands-on leadership team that encourage and recognise collaboration, excellence and innovative thinking.·Gain exposure to, and...


  • Brisbane, Queensland, Australia Energy Consulting Group Full time

    Job Description SummaryResponsible for administration, tracking and support activities.Job DescriptionCompany Overview:Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations.If you have ideas, we will listen.Join us...


  • Brisbane, Queensland, Australia beBeeConstruction Full time $70,000 - $80,000

    About the RoleThe successful candidate will play a pivotal role in managing the customer journey across all stages of the construction cycle.Manage administration and customer engagement from contract stage through to defect maintenance.Prepare and maintain job files and documentation to company standards.Assist clients with colour selections and...


  • Brisbane, Queensland, Australia Energy Consulting group Full time

    Job Description SummaryResponsible for administration, tracking and support activities.Job DescriptionCompany Overview: Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join...


  • Brisbane, Queensland, Australia Prime Build Full time

    Join to apply for the Junior Contracts Administrator role at Prime Build3 days ago Be among the first 25 applicantsJoin to apply for the Junior Contracts Administrator role at Prime BuildAre you a commercially-minded professional ready to make a real impact in construction?Join Prime Build, a multi-award-winning construction company that's been recognised...


  • Brisbane, Queensland, Australia Prime Build Full time

    Join to apply for the Junior Contracts Administrator role at Prime Build3 days ago Be among the first 25 applicantsJoin to apply for the Junior Contracts Administrator role at Prime BuildAre you a commercially-minded professional ready to make a real impact in construction?Join Prime Build, a multi-award-winning construction company that's been recognised...