Expert Claim Resolver

1 week ago

Brisbane, Queensland, Australia beBeeClaimsAdvisor Full time $83,000 - $110,000
Claims Advisor Position

A claims advisor plays a vital role in managing claims from lodgement to resolution, ensuring that customers receive fair and timely settlements.

Key Responsibilities:
  • Manage Claims: A claims advisor will be responsible for overseeing a portfolio of claims, assessing the need for treatment and rehabilitation, and investigating claims to ensure compliance with legislative requirements.
  • Assess Treatment Needs: This involves evaluating the need for medical treatment and rehabilitation services, as well as negotiating settlements with lawyers and counsel.
  • Investigate Claims: The claims advisor must investigate claims thoroughly, interpreting medical documents and identifying areas where proactive claims management can be improved.
  • Ensure Compliance: It is essential to ensure that all legislative timeframes are met, along with adhering to internal policies and procedures.
  • Provide Excellent Customer Service: The claims advisor will interact with various stakeholders, providing an excellent level of service while managing difficult or sensitive conversations professionally.

Requirements:
  • Critical Skills: The ideal candidate should have experience in CTP claims, legal roles, or high-volume customer-focused administration.
  • Negotiation and Communication: Strong negotiation skills, coupled with excellent communication skills, are crucial for success in this role.
  • Organizational and Time Management: The claims advisor must be highly organized, with exceptional time management skills, to prioritize effectively and meet deadlines.
  • Emotional Intelligence: Resilience, empathy, and a motivated attitude are essential qualities for building a long-term career in claims advisory.
  • Adaptability: Comfortable learning new systems and processes, the claims advisor should also be willing to attend in-person training sessions located in Brisbane City QLD.

About the Role:

This role offers a unique opportunity for a motivated professional to build a long-term career in claims advisory, working closely with customers to deliver fair and timely settlements. If you possess strong negotiation skills, excellent communication abilities, and a keen eye for detail, we encourage you to apply for this position.


Benefits:

This role provides numerous benefits, including opportunities for growth and development, a collaborative work environment, and a chance to make a meaningful impact on people's lives. As a valued member of our team, you will be provided with ongoing training and support to help you succeed in your role.

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