Client Engagement Specialist

2 days ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $65,280 - $68,640
Client Engagement Specialist

This role involves proactively informing existing customers about changes to their direct debit payment process, following updates from the Bank's direct debit system.

Key Responsibilities:

  • Make outbound calls to existing customers using a structured script
  • Communicate changes to direct debit arrangements clearly and accurately
  • Document outcomes and update customer records with attention to detail
  • Monitor call volumes and productivity targets while maintaining professionalism

About You:

  • Previous customer-facing experience is ideal
  • Confident phone manner and strong verbal communication skills
  • Ability to work efficiently in a high-volume environment
  • Comfortable with repetitive tasks and adhering to established processes
  • Strong attention to detail and basic data entry capabilities

Benefits:

  • Opportunity to develop customer service skills
  • Challenging and dynamic work environment
  • Training and development programs available


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