Client Sales Specialist

6 hours ago

Gold Coast, Queensland, Australia Tpil Lawyers Full time

CLIENT SALES SPECIALISTAre you a master of seamless transitions and exceptional client conversion?
Do you possess outstanding organisational skills and a knack for building strong client relationships?
If so, we have the perfect opportunity for you
Our modern and forward-thinking law firm is seeking a Client Sales Specialist to revolutionise the way weattract, convert and welcome new clients into our firm.About Us"This company has the highest standard of professionalism I have ever experienced" – just one of our 5-star Google Reviews.Our commitment to providing exceptional legal services and outstanding client satisfaction has set us apart as a trusted and respected firm.Your RoleAs our Client Sales Specialist, you will play a vital role inliaising with our new client leads andshapingthe client experience from the very beginning.
You will be responsible for overseeing the onboarding process, ensuring a smooth and efficient transition for new clients.
Your outstanding communication skills, attention to detail, and ability to empathise will be instrumental in delivering a modern and exceptional clientonboarding experience.ResponsibilitiesRespond to new client requests and enquiries via chat/SMS, email and phone.Apply a sales/conversion focus to appropriate inbound new client leads and convert those leads into new clients.Serve as the main point of contact forpotential andnew clients and provide a professional and welcoming experience.Ensure potential and new clients feel heard, supported and informed.Assess claim viability under supervision.Educatepotential andnew clients about our firm and the services that we can provide.Conduct comprehensive onboarding interviews to gather relevant information and understand the specific needs and expectations of new clients.Oversee the onboarding process to ensure a seamless transition for new clients, providing them with the necessary resources, introductions, and support to get started with our firm.Maintain an organised client database, ensuring accurate data management and compliance with legal regulations.Identify opportunities to streamline and optimise your processes, leveraging technology and best practices.RequirementsA genuine passion for delivering exceptional service to clients.Proven experience in a client-facing role, preferably within a professional services firm.Excellent communication and interpersonal skills, with the ability to connect with clients from diverse backgrounds.Ability to recognise client needs and understand their pain points.Proficiency in general office technologyAbility to prioritise tasks effectively and handle multiple workflow streams simultaneously.Perks and BenefitsCompetitive salary package commensurate with experience.Birthday Leave (and other additional leave opportunities).
Flexible work arrangements and a healthy work life balance.Opportunities for professional development and growth within a modern and innovative law firm.Fantastic team culture.Collaborative and inclusive work environment, fostering teamwork and creative problem-solving.Access to cutting-edge legal technology and resources
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