Client Sales Specialist

Add expected salary to your profile for insights Are you a master of seamless transitions and exceptional client conversion? Do you possess outstanding organisational skills and a knack for building strong client relationships? If so, we have the perfect opportunity for you Our modern and forward-thinking law firm is seeking a Client Sales Specialist to revolutionise the way weattract, convert and welcome new clients into our firm.
About Us"This company has the highest standard of professionalism I have ever experienced" – just one of our 5-star Google Reviews.
Our commitment to providing exceptional legal services and outstanding client satisfaction has set us apart as a trusted and respected firm.
Your Role As our Client Sales Specialist, you will play a vital role inliaising with our new client leads andshapingthe client experience from the very beginning.
You will be responsible for overseeing the onboarding process, ensuring a smooth and efficient transition for new clients.
Your outstanding communication skills, attention to detail, and ability to empathise will be instrumental in delivering a modern and exceptional client onboarding experience.
Responsibilities Respond to new client requests and enquiries via chat/SMS, email and phone.
Apply a sales/conversion focus to appropriate inbound new client leads and convert those leads into new clients.
Serve as the main point of contact forpotential andnew clients and provide a professional and welcoming experience.
Ensure potential and new clients feel heard, supported and informed.
Assess claim viability under supervision.
Educatepotential andnew clients about our firm and the services that we can provide.
Conduct comprehensive onboarding interviews to gather relevant information and understand the specific needs and expectations of new clients.
Oversee the onboarding process to ensure a seamless transition for new clients, providing them with the necessary resources, introductions, and support to get started with our firm.
Maintain an organised client database, ensuring accurate data management and compliance with legal regulations.
Identify opportunities to streamline and optimise your processes, leveraging technology and best practices.
Requirements A genuine passion for delivering exceptional service to clients.
Proven experience in a client-facing role, preferably within a professional services firm.
Excellent communication and interpersonal skills, with the ability to connect with clients from diverse backgrounds.
Ability to recognise client needs and understand their pain points.
Proficiency in general office technology Ability to prioritise tasks effectively and handle multiple workflow streams simultaneously.
Perks and Benefits Competitive salary package commensurate with experience.
Birthday Leave (and other additional leave opportunities).
Flexible work arrangements and a healthy work life balance.
Opportunities for professional development and growth within a modern and innovative law firm.
Fantastic team culture.
Collaborative and inclusive work environment, fostering teamwork and creative problem-solving.
Access to cutting-edge legal technology and resources.
If you are ready to revolutionise the client onboarding experience in the legal industry and contribute to our firm's modern approach, don't let this opportunity pass you by.
Apply today and let's redefine legal excellence togetherTPIL Lawyers is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.
Recruitment agencies – please do not apply for candidates Thank you to all applicants for your interest in this position.
We appreciate you taking the time to submit your CV.
All applications will be carefully reviewed and candidates selected to move to the next stage in our recruitment process will be contacted by phone.
Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: How many years' experience do you have as a sales specialist? Which of the following statements best describes your right to work in Australia?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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