
Visitor Liaison Officer
2 days ago
About the Role
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- This position is responsible for managing visitations and coordinating with other staff members to maintain a safe and orderly environment.>
- The successful candidate will have excellent communication skills, be able to work effectively in a team and have a strong ability to manage multiple tasks.>
- Additionally, they will need to be able to obtain and maintain appropriate security clearances from New South Wales Police and Correctional Services New South Wales.>
- This role offers the opportunity to make a real difference in people's lives and contribute to the community in a meaningful way.>
Key Responsibilities
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- Coordinate and schedule inmate visits, ensuring compliance with facility regulations.>
- Manage the switchboard to receive and route incoming calls appropriately.>
- Maintain accurate records of visitation schedules and phone call logs.>
- Verify visitor identities and process entry into the facility during visitation hours.>
- Respond to visitor inquiries, providing information and assistance as needed.>
- Prepare and distribute visitation guidelines and informational materials to visitors.>
- Report any security concerns or incidents.>
- Collaborate with other staff members to maintain a seamless transition between visitation hours and other facility operations.>
- Document and report any incidents, rule violations, or suspicious behavior.>
Requirements
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- Committed to creating change and passionate about working within a team environment.>
- Able to prioritize tasks to ensure completion of outcomes and have strong communication skills.>
- Able to obtain and maintain the appropriate security clearances from New South Wales Police and Correctional Services New South Wales.>
- Fully vaccinated for COVID-19 with proof provided.>
Desirable Qualifications
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- Ability to demonstrate empathy, cultural understanding and build rapport with inmates, peers and others.>
- Proven ability to work in a complex environment with competing demands.>
- Ability to operate in accordance with NSW Government laws and regulations.>
What We Offer
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- Stable employment with an attractive remuneration package.>
- Ongoing training and development opportunities.>
- A supportive and inclusive work environment.>
- The opportunity to make a real difference in people's lives.>
How to Apply
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- Please submit your application, including your resume and a cover letter outlining your experience and qualifications.>
- We are committed to diversity and inclusion and welcome applications from diverse candidates.>
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