Visitor Liaison Officer

2 days ago


Australia beBeeVisitor Full time $60,000 - $84,000

About the Role

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  • This position is responsible for managing visitations and coordinating with other staff members to maintain a safe and orderly environment.>
  • The successful candidate will have excellent communication skills, be able to work effectively in a team and have a strong ability to manage multiple tasks.>
  • Additionally, they will need to be able to obtain and maintain appropriate security clearances from New South Wales Police and Correctional Services New South Wales.>
  • This role offers the opportunity to make a real difference in people's lives and contribute to the community in a meaningful way.>
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Key Responsibilities

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  • Coordinate and schedule inmate visits, ensuring compliance with facility regulations.>
  • Manage the switchboard to receive and route incoming calls appropriately.>
  • Maintain accurate records of visitation schedules and phone call logs.>
  • Verify visitor identities and process entry into the facility during visitation hours.>
  • Respond to visitor inquiries, providing information and assistance as needed.>
  • Prepare and distribute visitation guidelines and informational materials to visitors.>
  • Report any security concerns or incidents.>
  • Collaborate with other staff members to maintain a seamless transition between visitation hours and other facility operations.>
  • Document and report any incidents, rule violations, or suspicious behavior.>
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Requirements

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  • Committed to creating change and passionate about working within a team environment.>
  • Able to prioritize tasks to ensure completion of outcomes and have strong communication skills.>
  • Able to obtain and maintain the appropriate security clearances from New South Wales Police and Correctional Services New South Wales.>
  • Fully vaccinated for COVID-19 with proof provided.>
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Desirable Qualifications

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  • Ability to demonstrate empathy, cultural understanding and build rapport with inmates, peers and others.>
  • Proven ability to work in a complex environment with competing demands.>
  • Ability to operate in accordance with NSW Government laws and regulations.>
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What We Offer

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  • Stable employment with an attractive remuneration package.>
  • Ongoing training and development opportunities.>
  • A supportive and inclusive work environment.>
  • The opportunity to make a real difference in people's lives.>
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How to Apply

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  • Please submit your application, including your resume and a cover letter outlining your experience and qualifications.>
  • We are committed to diversity and inclusion and welcome applications from diverse candidates.>


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