Visitor Engagement Lead

About Us

Located on Wonnarua Country at the gateway to the Hunter Valley, Maitland Regional Art Gallery (MRAG) is a dynamic art gallery serving the community and visitors to Maitland NSW. MRAG has a dedicated audience with over 120,000 visitors annually making our Gallery one of the most visited cultural destinations in the Hunter-region. Our Gallery presents award-winning exhibitions alongside engaging and varied public programs, educational offerings and an in-depth Arts Health program.

Our diverse and vibrant Collection includes over 8000 works by Australian and international artists and continues to grow through selected acquisitions and generous donations.

About the Role

The Visitor Engagement Lead at Maitland Regional Art Gallery is responsible for leading the MRAG Visitor Engagement Team in the delivery of daily front-of-house Gallery operations. Leading a team of Gallery Officers, you will coordinate front of house Gallery rostering, venue hire, exhibition administration, Gallery shop sales, and event logistics.

With a focus on ensuring an exceptional, welcoming and informative experience for all Gallery visitors the Visitor Engagement Lead is also responsible for overseeing and directing the delivery of customer experience engagement programs, gallery tours, and educational programs. Taking a lead in enhancing and driving customer engagement with MRAG, the Visitor Engagement Lead will promote exhibitions, events and artists and will monitor and report on visitor engagement metrics, program participation and venue hire.

The Visitor Engagement Lead will also draw on their industry experience to help support curatorial services including exhibition management (preparation, de/installation), collection management, and will contribute to creative learning and promotional activity opportunities within the Gallery.

About You

To be successful in this role you will be tertiary qualified in an arts-related field or related discipline or have an equivalent combination of contemporary experience and/or education/training.

You will have proven experience leading a team in their day-to-day activities and a passion for leading and coaching staff.

Your contemporary industry knowledge and demonstrated experience in the provision of client services to a diverse audience such as meet & greet, information provision, sales and program promotion is essential, as is knowledge or familiarity with Australian Art, and a demonstrated passion and enthusiasm for the visual arts.

Benefits

This is a permanent full-time role working 35 hours per week, Monday-Friday, with the requirement to work one weekend every three weeks. This position attracts a salary of $98,093 - $108, % p.a. superannuation + penalty rates for any hours worked on Saturday (25% loading) and Sunday (50% loading).

Council also offers a range of other benefits for its employees including:

• Monthly RDO
• 3 weeks personal leave
• Long Service Leave after five years
• Paid Parental Leave
• Access to our Healthy Employee Program (HEP): including reduced gym memberships and subsidies for programs that improve health and wellbeing

Questions?

If after reading the role charter you have any questions, contact Courtney Novak, Deputy Director, on

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

To Apply

To apply for this opportunity, submit your resume and cover letter.

Applications close: Sunday 28 September

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website.

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation )