Senior Data Center IT Support Specialist
2 days ago
Job Summary
We are seeking a highly skilled Data Center IT Support Specialist to join our team at Microsoft. As a Data Center IT Support Specialist, you will provide IT support for secure access workstations (SAWs), laptops, servers, and conference rooms Audio/Visual (A/V). You will also maintain inventory of spare devices for the sites and ensure the latest updates and operating systems (OS) are installed on the devices.
About the Role
As a Data Center IT Support Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will work closely with our team to ensure the smooth operation of our data centers and provide exceptional support to our customers.
Responsibilities
- Provide IT support for SAW devices, laptops, servers, and conference rooms A/V.
- Maintain inventory of spare devices for the sites.
- Ensure the latest updates and operating systems (OS) are installed on the devices.
- Perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
- Provide Senior Data Center Technician-level support when needed.
- Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting when needed.
- Assist Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
Requirements
To be successful in this role, you will need to have excellent technical skills, strong communication skills, and the ability to work in a fast-paced environment. You will also need to be able to embody our culture and values.
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