Senior Data Center IT Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Microsoft Full time

Job Summary

As a Senior Data Center IT Support Technician at Microsoft, you will be responsible for providing IT support for secure access workstations, laptops, servers, and conference rooms Audio/Visual equipment. You will also maintain inventory of spare devices and ensure the latest updates and operating systems are installed on the devices.

About the Role

This is a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will work with a team of subject matter experts to support services for over 1 billion customers and 20 million businesses worldwide.

Responsibilities

  • Provide IT support for secure access workstations, laptops, servers, and conference rooms Audio/Visual equipment
  • Maintain inventory of spare devices and ensure the latest updates and operating systems are installed on the devices
  • Work with a team of subject matter experts to support services for over 1 billion customers and 20 million businesses worldwide
  • Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting when needed
  • Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting when needed
  • Assist Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required

Requirements

  • High school diploma or equivalent
  • At least two years of experience supporting IT equipment or related technology
  • Ability to meet Microsoft, customer, and/or government security screening requirements

Preferred Qualifications

  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
  • Applicable certifications: CompTIA, Microsoft, Network Certifications
  • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
  • Perform and execute organization's safety programs and policies, and compliance knowledge
  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays
  • Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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