Data Center IT Support Professional
3 days ago
Job Overview
As a Microsoft Senior Data Center IT Support Technician, you will play a key role in providing top-notch IT support for secure access workstations (SAWs), laptops, servers, and conference rooms Audio/Visual (A/V) equipment. You will also be responsible for maintaining inventory of spare devices and ensuring the latest updates and operating systems are installed on the devices.
About Our Team
Microsoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a member of this team, you will contribute to delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Data Center Infrastructure
We operate a vast global portfolio of over 200 data centers across 32 countries, with millions of servers supporting more than 1 billion customers and 20 million businesses worldwide. Our focus on environmental sustainability and optimization has led to significant growth and innovation in our data center design and operations.
Mission and Values
At Microsoft, we strive to empower every person and organization on the planet to achieve more. We foster a culture of inclusion, respect, integrity, and accountability, where everyone can thrive at work and beyond. Our values drive us to innovate, collaborate, and grow together as a team.
Responsibilities
- Ensure SAW devices are in optimal working condition, meeting Security's compliance standards.
- Manage confidential information to perform BIOS setting changes.
- Oversee SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
- Provide guidance to users on common SAW repair issues and escalate complex problems experienced by users.
- Perform Return Merchandise Authorization (RMA) for damaged SAWs within the first 30 days of receipt.
- Offer senior-level support when needed, including performing power cycles, swap out failed components, handling storage media, and troubleshooting.
- Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and hardware troubleshooting.
- Collaborate with the Data Center Inventory and Asset Management Team to manage shipping/receiving and inventory management during peak periods.
Requirements and Qualifications
- Bachelor's degree or equivalent experience in Computer Science, Math, Telecommunications, or related field.
- Minimum two years of experience supporting IT equipment or related technology.
- Able to meet Microsoft's security screening requirements, which include passing a background check and obtaining necessary certifications.
Preferred Qualifications
- Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience.
- Applicable certifications: CompTIA, Microsoft, Network Certifications.
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.).
- Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
Salary
The estimated salary range for this position is between $85,000 and $115,000 per year, depending on location and experience.
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