HR Process Transformation Specialist

An exciting opportunity has emerged for a HR Business Analyst to contribute to the transformation of recruitment and selection processes within a major government department.

• This role plays a central part in a strategic initiative aimed at modernising, streamlining, and automating end-to-end recruitment activities.

The successful candidate will lead the design, documentation, and ongoing refinement of business requirements and workflows to drive continuous improvement in recruitment processes.

• Collaborate closely with employment delegates, panel chairs, HR staff, and business support teams to gather detailed insights and translate them into actionable system enhancements.
• Identify opportunities for automation and workflow integration using platforms such as Springboard or PowerApps to streamline approvals, documentation management, and candidate communications.
• Evaluate and align all process improvements with departmental objectives as well as whole-of-government compliance standards and broader workforce strategy initiatives.
• Facilitate workshops and meetings with key stakeholders to map current processes, identify pain points, and co-create solutions that deliver measurable benefits.
• Develop clear documentation including process maps, user stories, functional specifications, and test cases to support successful implementation of new systems or changes.
• Support change management activities by preparing training materials, conducting user training sessions, and providing ongoing guidance during transition periods.
• Monitor the effectiveness of implemented solutions by gathering feedback from users and analysing data to recommend further enhancements where necessary.
• Maintain up-to-date knowledge of relevant HR technologies, best practices in recruitment automation, and public sector compliance requirements.

To be successful in this role, the ideal candidate will possess:

• Demonstrated experience in business analysis within human resources or related fields—ideally gained in the public sector or large complex organisations.
• Proven capability in designing HR processes from discovery through implementation—including documenting requirements, mapping workflows, and supporting change management activities.
• Hands-on experience implementing automation solutions using platforms such as Springboard or PowerApps (or similar HR technology tools), with an understanding of how these can enhance efficiency.
• Strong understanding of contemporary recruitment practices—including candidate experience principles—and familiarity with compliance requirements relevant to government environments.
• Excellent interpersonal skills enabling you to collaborate effectively with diverse stakeholder groups including HR professionals, business support teams, technical specialists, and leadership figures.
• Ability to facilitate workshops or meetings that encourage open dialogue while driving towards consensus on process improvements or system changes.
• Well-developed written communication skills for producing clear documentation such as process maps, user stories, functional specifications, training guides or reports.
• Analytical mindset with the capacity to interpret data on process performance or user feedback—translating findings into actionable recommendations for further enhancement.
• Experience supporting change management initiatives by developing training materials or delivering user education sessions during system rollouts or transitions.

This organisation stands out as a leader in public sector transformation—committed not only to operational excellence but also to creating workplaces where people feel valued and supported.

By joining this team, you become part of an ambitious initiative dedicated to reducing administrative burden while improving service delivery across the board.

The culture here is one of genuine collaboration: ideas are welcomed from all corners; knowledge sharing is encouraged; professional development is prioritised through access to training opportunities; flexible working arrangements help balance personal commitments; inclusivity is woven into every aspect of daily operations.

Employees take pride in knowing their efforts contribute directly towards better outcomes for colleagues across Queensland—and ultimately for communities statewide.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.